FAQ

Q1:Are you a factory or trading company? 
A1: We are established in 1985, a actual factory and manufacturer in the line of printing&package machine for 20 years.
Q2:Where is your factory located? How can I visit there? 
A2: Our factory is located in Rui'an City, Zhejiang Province, China, about one hour by air from Shanghai. All our clients, from home or abroad, are warmly welcome to visit us!
Q3: Which industries are widely used in of your machine?
A3: Those are mainly used in making plastic bags and labels in the maket. Examples of stand up pouch, zipper pouch, plastic bag for dialy necessities and food, plastic label for drink bottle, Foil yogurt cup, Medical pouch, laminated film or soft carboard, etc.
Q4: How about the payment term?
A4: For new customer, our payment terms is 30% T/T in advance before production, the balance 70% should be paid before delivery.
Q5: What about your main market?
A5: Ourproducts be sold well in 30 provinces and have good reputation in China, also we pay attention on developing the overseas market, such as Europe, Russia, Southeast Asia, Middle and South America, Africa, and other countries.
Q6: How does your factory do regarding quality control?
A6: Quality is the most important principle. GREAT WALL people always attach great importance to quality controlling from the very beginning to the very end. Our factory has passed ISO and CE certification.
Q7:What about warranty and do the engineers available to overseas?
A7: One year warranty. During this period, if the machine has some problems, our engineers can go abroad to fix for you.
Q8:What about the service after sale?
A8: One you have bought our machine, you can call us or email us telling us the machine problems and any questions about the machines. We will reply to you with 12hours and help you to slove the problem.