Why can't I open TikTok? ——Analysis of popular issues on the Internet in the past 10 days
Recently, many users have reported that Douyin cannot be opened or used normally, and related topics are rapidly fermenting on Weibo, Zhihu and other platforms. This article will combine the hotspot data of the entire network in the past 10 days, analyze the causes from the perspectives of technical failures, policy adjustments, network environment, etc., and provide solutions.
1. Popularity data of related topics in the past 10 days
| platform | Hot search keywords | peak search volume | duration |
|---|---|---|---|
| Tik Tok cannot be opened | 820,000 | 3 days | |
| Baidu | Douyin crashes | 450,000 | 2 days |
| Zhihu | Douyin server failure | 120,000 | 4 days |
2. Analysis of the main reasons
1.Server load is too high: Around May 20, due to the "520 Marketing Campaign", there was a sudden increase in traffic, and the server response timed out in some areas.
2.APP version compatibility issues: Data shows that more than 60% of crashes occur in system versions below Android 11.
3.Network operator restrictions: Some campus networks/enterprise networks blocked short video applications, and the number of related complaints increased by 37% week-on-week.
4.Content review upgrade: In conjunction with Operation Qinglang, the platform has strengthened the filtering mechanism for sensitive content, which may cause temporary access anomalies.
3. Geographical distribution of user feedback
| area | Complaint proportion | Main questions |
|---|---|---|
| Guangdong | twenty three% | Black screen/stuck |
| Jiangsu | 15% | Login failed |
| Sichuan | 12% | Video loading exception |
4. Solution
1.Basic troubleshooting: Check the network connection (try switching 4G/WiFi) and make sure the phone storage space is greater than 1GB.
2.Version update: iOS users need to upgrade to v25.8 or above, and Android users are recommended to install the latest version v23.7.
3.Advanced settings: Clear the APP cache data (path: Settings-Application Management-Douyin-Storage), or try to reinstall the app.
4.Feedback from official channels: Submit a problem log through "Me-Settings-Feedback and Help" in the Douyin APP.
5. Comparison of similar platforms
| platform | Failure rate during the same period | average recovery time |
|---|---|---|
| Tik Tok | 0.17% | 2.3 hours |
| quick worker | 0.09% | 1.8 hours |
| WeChat video account | 0.05% | 1.2 hours |
6. User precautions
1. Avoid using unofficial modified versions of APPs. Recently, 3 "Douyin Express Editions" containing malicious programs have been detected.
2. Be wary of "Douyin customer service" scam calls. Officials will not proactively ask users to provide verification codes.
3. Follow@Tik TokOfficial Weibo for real-time status updates.
4. If it continues to be unavailable for 48 hours, it is recommended to call the customer service hotline 9502018 (9:00-18:00 on weekdays).
At present, the Douyin service has basically returned to stability, and the technical team is continuing to optimize the server architecture. It is recommended that users keep the APP updated to obtain the best user experience.
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